Archive for the ‘Uncategorized’ Category

The Cult of Personality

September 27, 2009

It used to be that the stereotype of the salesman was that of the smooth, slick, fast-talking used car salesman.  The reason was that it worked.  People were drawn to someone who was outgoing, aggressive, and made a lot of promises.  In recent years, the image of the salesman has changed somewhat, or at least I thought so.  People wised up a bit, and realized that it wasn’t how loudly or authoritatively someone talked, but instead, there was a trend toward being natural and authentic.  So much so, in fact, that salespeople, as well as broadcasters, were taught to talk naturally, as if you’re talking to someone, more so than to just shout.

But sometimes, it still seems like it’s the person who uses the traditional sales approach, or more accurately, has a loud or outgoing personality, who flourishes, especially for people who aren’t quite sure what they are looking for and are therefore looking for a figure of authority.  You know the type – the person who can dazzle you with a speech and make your eyes glaze over (“Wow – this person really knows what he’s talking about.”).  Then at the end of the speech, you don’t remember what was said, just that it was said in an authoritative way.  They can do a Powerpoint presentation but aren’t always the most effective at getting the job done.  But it’s comforting to have a person tell you what you need to do.

We see the love of this personality in sports.  Look at the Brett Favre phenomenon.  He’s outgoing and emotional, so the fans and media love him.  But as good as he is, he only has one championship in a nearly 20-year career.  He also is a mistake-prone quarterback, throwing more interceptions than anyone in NFL history.

Look at tennis.  Who do you think the casual fan would say is was the best tennis player out of this group:  Ivan Lendl, John McEnroe, Mats Wilander, Stephan Edberg, or Boris Becker?  Hands down, people would say McEnroe, despite the fact that all of the players listed won between 6 and 8 Grand Slam championships.  It’s McEnroe’s personality – he made a lot of noise and people remember that.

I’m not saying that all loud people lack authenticity, or that all laid back people are genuine.  I’ll I’m saying is don’t be fooled by the person who talks with an air of authority without authenticity.  Don’t overlook the person who is down to earth, which is easy to do if your head is in the clouds.

Memorable Quotes from Patrick Swayze’s character Bodhi in “Point Break”

September 16, 2009

With the sad death of Patrick Swayze from pancreatic cancer, here are some memorable quotes from “Point Break,” a surfing movie with a bunch of flaws but still a cult classic and a great movie.  I have it as my 10th greatest movie of all time if you click on the “Movies” section of my blog to the right.

“This was never about money for us.  It was about us against the system.  That system that kills the human spirit.  We stand for something.  To those dead souls inching along the freeways in their metal coffins, we show them that the human spirit is still alive.”

“Yo, Johnny!  I’ll see you in the next life!”

“Life sure has a sick sense of humor, doesn’t it?”

The Age of Specialization

August 22, 2009

I’ve had several different careers since I graduated college, as many people have.  These days, it’s hard to find someone who has had the same career for 15 years (although some hiring officials seem to still be stuck in the 1950s).  One of the things that surprises me is the way people define others by what they do, and how some people think so much “in the box” that they can’t imagine someone doing any job other than what they’ve done before or what they’re doing right now.

When I was in college I was the Sports Editor of the student newspaper.  I did a little bit of broadcasting in college, but I was a better writer.  I decided to pursue broadcasting to try a new challenge, and this was the response I got:

“But you’re a writer.  What makes you think you can be on the air?”

Then, after five years doing radio jobs such as deejaying, sports broadcasting, traffic reporting, and assorted behind the scenes work, I decided to change careers.  Then I saw an advertisement for a job opening for a Technical Writer.  I thought to myself, “Whatever that is, I can do it.”

This was their response:  “You have a lot of experience in radio, but what makes you think you can work in Information Technology?” (I did have a B.A. in Journalism and was working on my M.B.A. at the time).

I ended up working for nine years as an IT project planner, a Technical Writer, and a Policy Analyst.

Then I decided to quit my job and work with kids with autism.

This was the response:  “You have a lot of experience in government work, but what makes you think you can provide therapy to kids with autism?”

I’ve done this now for nearly three years full-time and five years part-time, and I started volunteering for kids with autism 10 years ago.  In the meantime, I got a Graduate Certificate in Autism from Johns Hopkins.

This perception – the inability or unwillingness to grasp that people can do anything other than their very specific, specialized careers – even seems to hold true for my current career of working with kids who have autism.

Because I call myself “Coach Mike” (Mrmike.com wasn’t available), and I’m one of the few autism therapists who teaches sports and exercise, people perceive me as a sports guy.  Now that’s great, but I know that I can teach kids math, reading, and other cognitive skills as well or better than 90% of the autism therapists out there.  Just because I teach sports and exercise skills and facilitate play dates in addition to teaching children academics doesn’t mean I’m less effective at teaching cognitive skills than someone who only teaches academics.

I’ve seen well-intentioned parents hire one person for schoolwork, another person for sports, and another person for play dates.  The philosophy isn’t much different than that of the average working stiff.  More hours means more productivity.  Everybody does his or her specialty.  Forget the fact that you want to make the hours more efficient.  The people in stovepipe offices don’t communicate with one another.  It’s often considered a badge of honor to work 60 hours a week.

Same with kids.  They need X hours of therapy, but, forget about coordination and communication.  The child will be able to do math with one person, sports with another, and music with another.  Does this lead to generalization (the ability to transfer skills learned across different environments with different individuals)?

I’ve been in situations in which a child’s greatest need was math.  I got an A in college calculus, 740 on the GRE, 720 on the math SAT, and a near-perfect score on the math portion of the PRAXIS exam, which is used to certify teachers.  I have a proven track record of success teaching math to kids with autism, and I relate to the kids well.  But because I call myself “Coach Mike,” I must be just a sports guy.

First, I was just a writer so I couldn’t be on the air.  Then I was just on the air so I couldn’t write.  Then I worked with numbers so I wasn’t creative.  Then I worked in IT so I couldn’t work with kids.  Then I worked with kids so I couldn’t get a “real” job.

The point is that people often define people by what they do.  Maybe there are some people who are so specialized that they’ve had the same job for their whole career and couldn’t do anything else, but hopefully most people understand that it’s not a bad thing to be versatile, adaptable and flexible.  Being able to transition in and out of various types of careers, as well as subtypes within those careers, is actually a good thing.  It’s a little shocking to think that there are many “senior” decision makers (who probably have too many “senior” moments) who would rather have someone with an overly specialized background (i.e. someone who has done the same type of job for 20 years) than someone with a proven track record of success and the potential to transfer skills across different disciplines and relate them to one another.

I can’t stand to have someone sitting in an office who has done the same thing for 30 years, telling me, “Well, you don’t have the background we’re looking for.”  It’d be like an NFL general manager saying, we’re only going to acquire players in free agency who were first round draft choices ten years ago, while overlooking the actual performance of the players since the draft.

You see this in the government.  They hire people the way colleges accepted students 40 years ago – strictly looking at the background or accomplishments of the person.  After students weren’t able to succeed in the real world, colleges wised up and decided that students needed more than a good G.P.A. to succeed in life.  Then they started taking into consideration the extracurricular activities students were involved in.  Then they made sure that those activities were legit, and that applicants did meaningful things within those activities.  Having a broad range of interests should be an advantage in life, not a disadvantage.

I’m convinced that most government offices would rather hire someone who has a particular background, even if that person has not been particularly successful in that field, than someone who has proven to be successful in multiple disciplines.  I call the first group of people the donut eaters.  The high point of their week is the staff meeting, a non-sensical, time-wasting practice during which not much gets done except people get to hear their voices.

I can’t even fathom the possibility that my skills wouldn’t transfer to another area.  Meanwhile, many people can’t visualize anything other than someone doing what they are currently doing or have done in the past.

Motivational speaker Tony Robbins has said that the amount of unpredictability in life is proportional to the amount of happiness you experience.  In other words, doing the same activities all the time becomes boring, while trying new things, even if you have to take some risks and get outside of your comfort zone, leads to greater fulfillment.  Except for the donut eaters.

Scrap Howard 100 News from the Howard Stern show

August 22, 2009

Howard 100 News.  The concept just doesn’t work for me, and neither do the reporters.  I’d rather have more of the show, and Robin already does enough news.  As for news about the show, most of it is incredibly dull – they make stories out of nothing.  All four of the reporters are boring.  Lisa G has a whiny voice and she never says anything about her personal life.  Ralph Howard is really old and his style doesn’t fit the show.  I’m pretty sure Howard has him on for nostalgia – I think he had an earlier connection to the show.  Shuli is so boring in his style.  He has this monotone delivery that isn’t funny at all.  The questions he asks as well as his interviewees are decidedly minor league.  Who cares what J.D. thinks about anything?  Finally, Steve Langford.  He’s mildly interesting at times but the jingle is old, his overly exaggerated deep voice, alliteration, and pit bull style just aren’t very funny.  You could get rid of the entire Howard 100 News team or at least two of the four, and do other stuff instead of killing time.

Howard Stern: Bring back the Creativity

August 22, 2009

One of my favorite parts of the Howard Stern show has always been the prank calls they play – from the old Captain Janks calls to the current ones by Sal and Richard.  A year or two ago, their calls were amazing.  They can be incredibly creative.  The best was when Richard called a woman using two voices simultaneously.  The problem is that two years ago, the stuff Howard was rejecting because it wasn’t quite good enough to make the air was still very funny.  Now many of the bits that make the air just aren’t that funny, and there aren’t very many of them.  It used to be that there were some funny bits on the “Jack and Rod” show done by Sal and Richard that Howard wouldn’t play at first but would occasionally say, “These were the ones that didn’t make the air.”  Now, the ones that do make the air aren’t even as good as those from two years ago that didn’t.

Local Sports should be Local

August 9, 2009

I have a problem with the order of the sports stories on Channel 4 tonight, read by Dari Noka.  He buried the DC United-Real Madrid soccer game near the bottom.  Real Madrid is one of the most famous teams in the world, the game was local, and 72,000 fans attended.  Then the final story was the Legg Mason Tennis Championship, also in DC, which featuring two of the top six players in the world. The last two items were local, so they should not have been behind an NFL preseason game and a minor golf tournament.

Here’s the rundown of how it went:

  1. Nationals win 8th in a row
  2. Tidbit about Redskin Carlos Rodgers’ injury
  3. NFL Hall of Fame Game
  4. Tiger Woods wins some golf tournament
  5. DC United – Real Madrid soccer game
  6. Juan Martin Del Potro beats Andy Roddick in tiebreaker in 3rd set of finals of Legg Mason tennis tournament in DC

Here’s how it should have gone:

  1. Nationals win 8th in a row
  2. DC United – Real Madrid soccer game
  3. Juan Martin Del Potro beats Andy Roddick in tiebreaker in 3rd set of finals of Legg Mason tennis tournament in DC
  4. Tidbit about Redskin Carlos Rodgers’ injury
  5. NFL Hall of Fame Game
  6. Tiger Woods wins some golf tournament

Maybe I should get a life but maybe local sports should be taken more seriously, like back in the day when we had Glenn Brenner, George Michael, and Frank Herzog, not to mention Bernie Smilovitz and Steve Buckhantz, plus good weekend anchors like James Brown.

Ok, I just realized the NFL preseason game was on channel 4 (NBC).  That makes it more understandable, but it doesn’t make it right.  It reminds me of when I worked at Mutual Radio years ago – a minor golf tournament would get a report a minute and 20 seconds long, because it was sponsored, more than twice as much time as was devoted to a Super Bowl report.

First Annual Cruncher Weekend

August 8, 2009

Here are the photos from OWU Sig Ep Alumni Weekend 2009.  We hung out at the house, talked about old stories, went to the bars, and played a football game.  Nothing crazy happened, which is probably a good thing, but it was a great time.  It was a pretty good turnout considering we announced the date just more than a month in advance.

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This weekend will be held the last weekend in July or the first weekend in August each year for Sig Eps who graduated from Ohio Wesleyan in the late 80s or early 90s.  We might add an activity such as golf, but only about half of the people play golf, so we’ll come up with a couple of ideas.  We’ll probably have a slightly different group of people each year with some overlap.

Next year we’ll make sure the people who want to play football play, and those who don’t will sit.  One idea is to play the game early evening on the Friday so it’s cooler and people have more energy.  The first game unofficially ended in a tie.  It was Frandsen, Armstrong, and Falko vs. Apel, Blake, and Adams (Apel was not allowed to run). Chuck and Shad made it later.  It’ll be a real game by 2011.

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Books on Tape/Audiobooks for sale on Amazon.com

July 11, 2009

Imagine you’re driving a long, boring commute.  You’re tired of hearing the same songs over and over.  Even on satellite radio, the stations play the same stuff again and again.  Music CDs get old too.  Even the news, unless you listen to BBC or something else international, covers no more than a few stories over and over, without much depth.  Sports radio?  Gets old fast.  Howard Stern?  They replay the same stuff over and over.

What is the solution?  Books on tape (or nowadays, books on CD) can help.  More and more people are trying to use their time productively whether they are in the car or taking public transportation to work. They’re also great for people who are blind or cannot read for other reasons.  (I’m pretty sure there’s a way to transfer audio books from CD to Ipod, though I haven’t done it myself.)

I have a couple of hundred books on CD/audiobooks that I am selling on amazon.com.  My prices are the lowest on amazon.   My prices for used audiobooks (all of mine are used) range from from $4.50 to $49.99.  Some of the audiobooks when new were originally priced at over $100 because some of them have more than 15 CDs.  A lot of people list the prices sky high if they have the only copy available of a particular book on amazon because of supply and demand, but I list a lot of them at $29.99 even if I have the only copy for sale on amazon.

Some of the authors include: John Grisham, Stephen King, Jane Austen, J.R.R. Tolkien, Jack Kerouac, William F. Buckley, and Jackie Collins.  A couple of the titles include:  “Worse Than Watergate:  The Secret Presidency of George W. Bush” by John Dean, and “The Google Story” by David Vise.

The list is below and also at http://www.amazon.com/shops/mikeneedsakidneydotcom.  (A few of these books are hardcover books on art, sports, or other topics but I didn’t have time to edit those out from the list).  Thanks for looking.

Straken (High Druid of Shannara) [Audiobook] [Unabridged] by Brooks, Terry
Poet, The [Audiobook] [CD] [Unabridged] [Audio CD] by Connelly, Michael
The Surgeon [Unabridged] by Gerritsen, Tess; Marshall, Christine
Blood Canticle (Vampire Chronicles) by Rice, Anne; Pittu, David
Hide Yourself Away by Clark, Mary Jane; Valle, Melissa Delany del
Sisters Three [Audiobook] [Unabridged] [Audio CD] by Stirling, Jessica
The Patient [Unabridged] [Audio CD]
Jazz [Unabridged] [Audio CD] by Toni Morrison; Lynne Thigpen
The Good Guys [Unabridged] [Audiobook] [Audio CD] by Bill Bonanno; Joe Pistone
Call it sleep [Audiobook] [Unabridged] by Henry Roth; George Guidall
To the Last Man: A Novel of the First World War [Audio CD] by JEFF SHAARA
Game of Kings [UNABRIDGED CD] (Audiobook) (The Lymond Chronicles, Book 1)
Neanderthal [Unabridged] [Audio CD]
The Empty Chair (Chivers Sound Library American Collections) [Unabridged]
Bearing an Hourglass [Unabridged] [Audio CD]
L.A. Requiem [Audio CD] by ROBERT CRAIS; RON MCLARTY
Acqua Alta (8 Audio CDs) [Unabridged] by Leon, Donna; Fields, Anna
The Romanov Prophecy by Berry, Steve; Michael, Paul
The Marching Season [Audio CD] by DANIEL SILVA; FRANK MULLER
Black House [Unabridged] [Audio CD]
McNally’s Caper [Unabridged] by Lawrence Sanders; NARRATOR
Sara’s Song (Chivers Sound Library American Collections) [Unabridged]
A Time to Kill (Unabridged) [Audio CD] by John Grisham; Alexander Adams
The Bounty – The True Story of the Mutiny on the Bounty [Unabridged] [Audio CD]
Cloud Atlas by Mitchell, David; Full Cast
The Perfect Storm [Audio CD]
Dune: Butlerian Jihad (Dune) [Unabridged] [Audio CD] by Brian Herbert
The Hook (Chivers Sound Library American Collections) [Unabridged] [Audio CD]
Dark Horse by Hoag, Tami; McDonald, Beth
The Judas Pair: A Lovejoy Mystery [UNABRIDGED] (Audio CD) [Audio CD]
The Happiest Toddler on the Block (Unabridged) [Audio Cassette]
Carry Me Home [Audio Cassette] by Sandra Kring
The Drowning Tree (1930’s Trilogy) [Audio CD] by Goodman, Carol
The World According to Garp [Unabridged CDs] [Audio CD] by John Irving
The Hammer of God (Recorded Books, Inc.) [Audio CD] by Arthur C. Clarke
Ariel (Unabridged) [Audio CD] by Lawrence Block
Afterburn [Audio CD] by Colin Harrison; Pete Bradbury
Some Kind of Miracle [Audio CD] by Dart, Iris Rainer; Driscoll, Moria
Cuba Libre [Audiobook] by Leonard, Elmore; Guidall, George
Taking Heart (Unabridged) [Unabridged] [Audio CD] by Carol Doumani; Mary Peiffer
The Ten Commandments: The Significance of God’s Laws in Everyday Life [Audio CD]
Touching Evil [Unabridged] [Audio CD] by Kay Hooper; Alyssa Bresnahan
Antietam: Library Edition (Civil War Battle) [Unabridged] by Reasoner, James
Oblivion by Abrahams, Peter; Marks, Ken
Cape Breton Road [Unabridged] [Audiobook] [Audio CD] by D. R. MacDonald
On the Road [Unabridged] [Audio CD] by Kerouac, Jack; Parker, Tom
Mama (Chivers Sound Library American Collections) [Unabridged] [Audio CD]
The Ship of Brides–Collector’s and Library Edition [Audio CD] by Jojo Moyes
The Return of the King & The Annals of the King & Rulers (UNABRIDGED CD EDITION)
Sense and Sensibility [Audiobook] [Unabridged] by Jane Austen; Donada Peters
Stargazey [Unabridged CDs Library Edition] [Audio CD] by Martha Grimes
Isle of Dogs [Unabridged] [Audio Cassette] by Cornwell, Patricia Daniels
Fred & Edie [Audiobook] [Unabridged] [Audio CD] by Jill Dawson
Dating Is Murder [Audiobook] [Unabridged] by Kozak, Harley Jane
Impressions of an Irish by Davison, David H.
Garlic and Sapphires: The Secret Life of a Critic in Disguise by Reichl, Ruth
Blood Lure (Anna Pigeon mysteries) [Unabridged] [Audiobook] [Audio CD]
Nuremberg: Library Edition [Unabridged] [Audio CD] by Buckley, William F.
Haunted in Death (In Death) [Audiobook] [CD] [Unabridged] [Audio CD]
Losing America – Confronting a Reckless and Arrogant Presidency [Unabridged]
The Friday Night Knitting Club [Audio CD] by Kate Jacobs
Duplicate Keys [Unabridged] [Audio CD]
Dedication [Audiobook] [CD] [Unabridged] [Audio CD]; West, Ashley
Found (Firstborn Series-Baxter 2, Book 3) [Abridged] [Audio CD]; Burr, Sandra
The Age of Innocence: Library Edition [Preloaded Digital Audio Player]
Strategy by Liddell Hart, Basil H.
Crusader [Unabridged] [Audio CD] by Brand, Max; Lawlor, Patrick
Hostage (Brilliance Audio on Compact Disc) [Abridged] [Audiobook] [CD]
Superman on Radio: Library Edition (Old Time Radio) by Smithsonian Institution
Between Lovers [Unabridged] [Audio CD] by Eric Jerome Dickey; Dion Graham
Lascaux (French Edition) [Hardcover] by Bataille, Georges
The Pearl Harbor Murders [Audiobook] [Unabridged] [Audio CD]; Jeff Woodman
The Sweet Potato Queens’ Field Guide to Men : Every Man I Love is Either Marr…
The Last King of Scotland [Audio CD] by Foden, Giles; Willis, Mirron E.
Mix with love: Cookbook for dogs by Herbig, Maddelena
The Talisman [Audiobook] [Unabridged] [Audio CD] by Stephen King; Peter Straub
A Blessed Event [Audio CD] by Jean Reynolds Page; Carrington MacDuffie
Testament (A Soldier’s Story of the Civil War) [Audio CD] by Benson Bobrick
Little Altars Everywhere [Unabridged Library Edition] [Audio CD]; Judith Ivey
Bridesmaids Revisited (An Ellie Haskell Mystery) [Audio CD] by Dorothy Cannell
H.M.S. Surprise (Aubrey-Maturin, Volume 3 in the series) [Unabridged] [Audio CD]
The Warmest December [Audio CD] by Bernice L. McFadden; Myra Lucretia Taylor
Nothing Like it in the World [Audio CD]
The Winter Queen (Erast Fandorin Mysteries) by Akunin, Boris; Kramer, Michael
The Bishop and the Beggar Girl of St. Germain [Audiobook] [Unabridged]
Secret Justice: Library Edition [Unabridged] [Audio CD] by Huston, James W.
The Secret Hunters [Unabridged] [Audiobook] [CD] [Unabridged] [Audio CD]
American Folk Decoration [Unknown Binding]
KNOCKNAGOW OR THE HOMES OF TIPPERARY [Hardcover] by Kickham, Charles
The Government and Politics of China [Hardcover] by Ch’ien Tuan-sheng
Julie of the Wolves [Unabridged] (Audio CD) [Audiobook] [Unabridged] [Audio CD]
The Unashamed Accompanist [Import] [Hardcover] by Gerald Moore; Geoffrey Parsons
English Passengers [Audiobook] [Unabridged] [Audio CD] by Matthew Kneale
Fijian Protocol by Dari, Willie; Petit-Skinner, Solange
The Lost Painting: The Quest for a Caravaggio Masterpiece [Audiobook]
The Manchurian Candidate [Audio CD] by Condon, Richard; Hurt, Christopher
The Communist Manifesto. Authorized English Translation [Paperback]
Terminal: A Burke Novel (Burke) [Audiobook] [CD] [Unabridged] [Audio CD]
The Google Story by Vise, David A.; Malseed, Mark; Hoye, Stephen
Turncoat: Library Edition [Unabridged] [Audio CD] by Elkins, Aaron J.
Jackdaws [Unabridged] [Audio CD] by Ken Follett
Demolition Angel [Unabridged] [Audio CD] by Robert Crais; Paul Hecht
Thrill! [Audio CD] by Jackie Collins
Faster [Audio CD] by James Gleick
Every Little Thing About You [Audio CD] by Lori Wick
Black Maps [Audio CD] by Peter Spiegelman
The Religion [Complete and Unabridged] [Audio CD] by Tim Willocks; Simon Vance
A Loving Scoundrel [Audio CD] by Johanna Lindsey
Murder Runs in the Family [Audio CD] by Anne George
Islam Unveiled Disturbing Questions About the World’s Fastest Growing Faith: …
The Young Man [Audio CD] by Brendan O’Carroll
Foreign Fruit [Audio CD] by Jojo Moyes
The Devil’s Advocate [Audio CD] by Morris West
Buried Onions [Audio CD] by Gary Soto
In Colt Blood [Audio CD] by Jody Jaffe
Known Dead [Audio CD] by Donald Harstad
Another Song About the King [Audio CD] by Kathryn Stern
The Return of the Native [Audio CD] by Thomas Hardy
Death Goes on Retreat: Library Edition [Unabridged] by O’Marie, Carol Anne
The Judas Testament [Audio CD] by Daniel Easterman
Places in the Dark [Audio CD] by Thomas H. Cook
Black Heat [Audio CD] by Norman Kelley
The Third Victim [Audio CD] by Lisa Gardner
zzGlory in Death [Audio CD] by zzJ. D. Robb; zzCristine McMurdo-Wallis
Resort to Murder [Audio CD] by Carolyn Hart
Bitter Medicine [Audio CD] by Sara Paretsky
Being the Fourth Jane Austen Mystery: Jane and the Genius of the Place
The Rapture of Canaan [Audio CD] by Sheri Reynolds
A Wild and Lonely Place [Audio CD] by Marcia Muller
Worse Than Watergate: The Secret Presidency of George W. Bush [Audiobook]
The Train Now Departing : Two Novellas [Audio CD] by Martha Grimes
Sharpe’s Eagle: Richard Sharpe and the Talavara Campaign, July 1809 (Richard …
Ethical Assassin, The [Audiobook] [CD] [Unabridged] [Audio CD] by Liss, David
One Hundred Years Of Art In Israel [Illustrated] by Ofrat, Gideon
Le Divorce [Unabridged] [Audiobook] [Audio CD] by Diane Johnson; Suzanne Toren
A heritage of grandeur by Crutchfield, James Andrew
Washington Redskins Danny Wuerffel Jersey 2XL
The Final Days [Unabridged] by Olson, Barbara
Monkeys (Animalways) [Library Binding] by Zabludoff, Marc
The New Art by Lorch, Catrin; Morton, Tom; Kopsa, Maxine; Hunt, Andrew
The Vision of Emma Blau [Abridged] by Hegi, Ursula; Edwards-Fukei, Kim
The Tender Years (Prairie Legacy Series #1) [Unabridged] [Audio CD]
Kitchen Privileges [UNABRIDGED] (Audiobook) [Unabridged] [Audiobook] [Audio CD]
A Christmas Carol [Audiobook] [Unabridged] by Dickens, Charles; Dale, Jim
Sula [Audio CD] by Toni Morrison; Lynne Thigpen
Footprints of God, The (Brilliance Audio on Compact Disc) [Audiobook] [CD]
Babyville [Unabridged] [Audiobook] [Audio CD] by JANE GREEN; KATE READING
House Call [Hardcover] by Darden North
The Hot Flash Club [Unabridged] [Audiobook] [Audio CD] by Nancy Thayer
100 Years in Zambia: What Is God Teaching Us When One Culture Meets Another?
NEW YORK, Cobb’s America Guyed Book Series [Hardcover] by Cobb, Irvin S.
FRENCH ART OF THE 18TH CENTURY [Hardcover] by Gilou, Abert & Spar, Francis; 0
Before You Know Kindness [Audiobook] [Unabridged] by Bohjalian, Chris A.
Inglés Esencial: Básico – Intermedio by Living Language
Meeting of Eastern and Western Art by Sullivan, Michael
The Botox Diaries [Audio CD] by Janice Kaplan & Lynn Schnurnberger
Piranesi As Designer [Hardcover] by Sarah E. Lawrence; John Wilton-Ely
Book of Q [Unabridged] [Audiobook] [Audio Cassette] by Jonathan Rabb
Sports Illustrated 17th Annual Swimsuit Issue Magazine Christie Brinkley Febr…
The Elect [Paperback] by James Gilbert
Painters of the Italian Renaissance [Hardcover] by Edith Healy; T. de Mare
Raid on the Sun: Inside Israel’s Secret Campaign That Denied Saddam the Bomb
American Medicinal Plants of Commercial Importance [Illustrated] [Paperback]
Songs of Harvard [Hardcover] by NOBLE,Lloyd Adams, compiler
Abenteuer in Berlin by Nohara, Komakichi
Sports Illustrated Magazine February 1980 – Christie Brinkley Bikini Cover
Angelica Kauffmann, R.A. 1741-1807 [Illustrated] [Hardcover]
Making the Ghost Dance [Paperback] by David Kranes
The Confession: Library Edition [Unabridged] [Audio CD] by Steinhauer, Olen
Picasso: L’euvre grave, 1899-1972 (French Edition) by Picasso, Pablo
What Becomes of the Brokenhearted [Unabridged] [Audiobook] [Audio CD]
A Blind Man Can See How Much I love You [Unabridged] [Audiobook] [Audio CD]
Le Mariage [Unabridged] [Audio CD] by Diane Johnson; Suzanne Toren
Seven Up (Stephanie Plum, No. 7) [Abridged] [Audiobook] [CD] by Evanovich, Janet
The Taking [Audiobook] [Unabridged] [Audio CD] by Dean Koontz; Ariadne Meyers
Thackeray’s Novels Illustrated. Vol. III: The Virginians, Henry Esmond, Lovel…
Design With Culture: Claiming America’s Landscape Heritage [Paperback]
A Christmas Journey (The Christmas Stories) [Unabridged] [Audio CD]
From a Buick 8 (AUDIOBOOK) (CD) [Unabridged] [Audio CD] by Stephen King
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A Virtuous Woman [Full length] [Audio CD]
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The John Cheever Audio Collection [Audiobook] [Unabridged] [Audio CD]
Wit & Wisdom of Hubert H. Humphrey [Hardcover] by Thompson, Jane C. (Editor)
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The Burning Point [Audiobook] (CD) [Unabridged] [Audio CD] by Mary Jo Putney
Zoning and the American Dream: Promises Still to Keep (American Planning Asso…
English Sporting Prints by Wilder, F.L.
The Perfect Scent: A Year Inside the Perfume Industry in Paris and New York [CD]
Itinerario Pittorico [Hardcover] by Deoclecio Redig De Campos
General Biscuit Company: 125 Years of Experience and Expansion [Hardcover]
‘Til Death Do Us Part by White, Kate; White, Karen
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Game of Shadows [Audiobook] [Unabridged] by Mark Fainaru-Wada; Lance Williams
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RUSSIA AT WAR: 1941-45 [Hardcover] by Karpov, Vladimir; Photo Illustrated
Florence of Arabia [Unabridged] [Audio CD] by Christopher Buckley
Going Through the Motions [Audio CD] Rockinghams
The Altonberrys of Sandwich Bay [Audio Cassette] by Carpenter, Leo
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Masterpieces of Australian Painting by Terry, Martin
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First Law, The (Dismas Hardy) [Audiobook] [CD] [Unabridged] [Audio CD]
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Conservation Research: Studies of Fifteenth- to Nineteenth-Century Tapestry (…
Whisker of Evil [Audiobook] [Unabridged] by Brown, Rita Mae; Forbes, Kate
Agonies Of Enjoyment [Hardcover] by Raiford, William, Russell
Touchdown: The American Pro Fooball Magazine – Bruce Smith 1985 Collegiate Dr…
Government and Politics of Southeast Asia [Hardcover] by George McTurnan Kahin
Reflections A Poetic Approach II [Paperback] by Charles Lee Taylor
The Story of the Rhinegold. [Hardcover] by Chapin, Anna Alice.
Measure of My Days [Hardcover] by Scott-Maxwell, Florida
The Land That Time Forgot: Library Edition [Unabridged] by Burroughs, Edgar Rice
Maurice Sendak’s Really Rosie Audio: Starring the Nutshell Kids [Abridged]
Paul Temple: The Conrad Case (BBC Mystery Series/2 Audio Cassettes)
European Paintings from the Gulbenkian Collection [Paperback] by Walker, John
ALL THE PAINTINGS OF ANTONELLO DA MESSINA [Hardcover]
The Witness Tree [Hardcover] by Harold Channing Wire
Gemaldegalerie, Berlin (Prestel-Museumsfuhrer.) [Illustrated] by Prestel
Cold Paradise (Stone Barrington) [Audiobook] [CD] [Unabridged] [Audio CD]
1897 Sears Roebuck Catalogue [Hardcover]
Bee Season [Unabridged] by Goldberg, Myla
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The Complete Works of Geoffrey Chaucer. [Hardcover] by Skeat, Walter
The Glass of Lalique: A Collector’s Guide by Percy, Christopher Vane
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Lost and Found [Abridged] [Audiobook] [CD] by Krentz, Jayne Ann; Burr, Sandra
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Waiting for Aphrodite Journeys into the Time before Bones [Unabridged]
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The X-Files #4: Squeeze Audio (X-Files

Customer Service: A Lost Art

July 10, 2009

Customer service from various places has been terrible lately.  Maybe it’s the economy.  Anyway, the representatives are just ruthless.  Here’s a random sampling of experiences.

DirecTV.  My DVR wasn’t working right so they said they could send a technician out.  They didn’t tell me until after they had fixed it that it would cost $49.99.  Also, the technician charged me $15 for an extra 1-foot cable, which is all he did, and he wouldn’t take a credit card, so I had to give him a $20 bill, and he didn’t have change so he wanted to just leave but I made him go and get change.  Then I called DirecTV and got transferred to about five different people and I told them they should have told me beforehand that there would be a charge.  Finally, after talking to about six people the first five of whom disagreed with me, they agreed that they should have informed me of the charge beforehand.  But what happens to people who aren’t persistent and don’t stay on the phone for a half hour?  In the past I’ve also had to repeat the same things over and over to them as if they never take notes on calls.  Also, when I first started, their reps were in the habit of promising things just to sign you up and then a different rep would deny that this ever happened.  Grade:  F

Comcast.  They insisted I had not returned a cable box and that I owed $50.  After many, many hours on the phone with them, they finally agreed that it was a mistake.  But after that, I still got bills for it.  Plus, even though the charge was eventually reversed, my phone bill was an extra $50 because of all the time I spent on the phone with them.   One other note – I’ve talked with two different people who don’t have TV set up because they had so many problems with Comcast.  Grade:  F

Carbonite.  I had a specific issue for which I wanted specific help, but after emailing them about 15 times and saying, “please don’t just cut and paste instructions for me,” they continued to just cut and paste standard instructions for me.  Also, at one point they asked me to send them specific files.  I did and they never responded.  Then they said they’d call me back and they never did.  Finally I asked again and they did call back to resolve it.  Grade:  D

Linksys.  They reset the settings on my router for a one-time charge and insisted that I wouldn’t need anything else for two years.  It didn’t help and the wireless access was actually slower so I asked if I could get a refund or have it credited toward a new router or a 6-month plan but they said no.  They said they’d call me back but never did.  I emailed them but they didn’t respond.  Usually they are pretty good on chat, though.  Grade:  D

Verizon.  When I was first getting my internet access set up, I remember the representative being unbelievably verbose and speaking in long, drawn out ways, almost as if she was reading a telemarketing script instead of just being concise and getting to the point.  A couple of other times they’ve been ok.  Grade:  C

Apple.  Generally, they’ve been pretty helpful.  Grade:  B

Best Buy Geek Squad.  I had a lot of problems with my PC and they weren’t helpful to say the least.  One of many examples:  I brought my laptop in because the touchpad, the left click button, whatever you call it, was always slightly depressed so that wherever the cursor, or the little hand, whatever you call it, was pointing on the web, it would occasionally just click on it without me touching it.  Example.  I’m writing an email and it’s halfway done.  The cursor is pointing over the “send” button but I’m not touching the computer at all.  The computer sends the email.  Best Buy insisted that there was nothing wrong with it because they supposedly couldn’t duplicate the problem even though this clicking when I wasn’t touching the pc happened about five times an hour every day for half a year.  You can see the left button is physically lower down by about a millimeter than it should be.  Grade:  F

Sirius Satellite Radio.  Keeping in mind that this would be easier than internet access or computers, generally, they’ve been good. Grade:  B

Southwest. I typed in my voucher code when I made a flight and it didn’t work.  I hope this isn’t a way for them to save money. But when I callled, they fixed the problem.  I guess there isn’t too much that can go wrong with airlines compared with technical companies, but if I list the bad ones I should also list the good ones.  Grade:  B

A Seller Tool.  They usually say, “just follow the instructions on the website.”  They aim to save time this way but they actually increase time spent because people have to keep calling back.  If they would just walk people through it a little bit, it would save time for everyone.  Grade:  D

A.C. Moore in Rockville, MD. This may not fit here, but I wanted to include it because I had a good experience there.  I bought 8 frames – of course they didn’t come with the brackets on the back.  I had to buy those separately, and they had those tiny nails that are impossible to use.  The guy at the counter agreed to do it right then and there for free.  I would have expected to have to wait and/or pay.  Grade:  A

Post Office, Bethesda, MD. I love the post office in Bethesda on Wisconsin Avenue.  It’s open 24 hours and they have one of those self-serve machines that you can use to send packages and other mail.  There is also one at the branch on Arlington Road but they close early.  The staff at both places are great.  Grade:  A

Ten Most Underrated Fruits

July 10, 2009
  1. Coconuts
  2. Pears
  3. Peaches
  4. Cranberries
  5. Kiwis
  6. Lingonberries
  7. Nectarines
  8. Figs
  9. Limes
  10. Pineapples
  11. Blackberries