T-Mobile replaces phones with refurbished phones. They misrepresent what they are doing.

T-Mobile is fraudulently providing customers whose phones have malfunctioned with other phones that have previously malfunctioned – in other words, they are sending refurbished phones rather than new phones as replacements. These refurbished phones are some of the same ones that have been malfunctioning, or they are knockoffs from Asia. And T-Mobile claims they don’t have control over this process. Unbelievable.

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